Frequently Asked Question's - Internet Banking

Q. What is Internet Banking?
A. Internet Banking is a tool that allows you to use a personal computer with an internet connection to conduct your banking online.

Q. Who is eligible for Internet Banking?
A. All members with access to a personal computer, internet access and modem or land-line connection.

Q. What can I do with Internet Banking?
A. With Internet Banking, you have the ability to view your account balances and transaction history, transfer money and initiate transactions, download transactions into a personal financial manager and much more. You even have the capability to personalize your online banking experience with account alerts. You can even order your checks online or apply for a new loan or credit card with AODFCU.

Q. What accounts will I be able to access through Internet Banking?
A. You can access your share/savings account, checking, certificates, IRA’s and loan accounts from the Internet Banking Service.

Q. How much account information will I be able to view at once?
A. Internet Banking will show you the current month’s transactions and history information. However, you can choose to view more history by selecting an additional date range.

Q. When can I use Internet Banking services?
A. You have access to your account information 24 hours a day, 7 days a week.

Q. How do I access Internet Banking?
A. You will need your member number and a password to access Internet Banking. The first time you log on, your password will be the same as your Voicelink (Audio Response) access code. You may contact us by telephone if you do not know your access code.

Q. Can I create my own password that is easy for me to remember?
A. Yes, you can change your password in User Options.

Q. What happens if I lose or forget my password?
A. Contact us and we can reset your account. We’ll provide you with instructions and even walk you through the steps needed to get back onto the system immediately.