VoiceLink Telephone Banking

VoiceLink is our innovative 24-hour, 7 days a week telephone transaction service. With the touch of a few buttons on your phone you can access your savings, checking or loan account anytime day or night. Your Personal Identification Number (PIN) keeps your information private.

Benefits

• Personal Identification Number (PIN) for your security
• Transactions are recorded on your monthly statement
• Automated phone "teller" talks you through each transaction

Once you have a PIN number, simply dial (256) 237-9494 or (800) 637-0299, chose option 8 from the automated menu. Press 1 for Transaction Services, then enter your account number followed by the # sign and then enter your PIN number followed by the # sign.

VoiceLink Menu Structure

Main Menu

Press 1 for Transaction Services Menu
Press 2 for New Card Activation
Press 3 for Card Lost/Stolen
Press 4 for Merchant Verification

Transaction Services Menu

• For Balance Inquiries, Press 1
  • Press 1 for Checking Balance
  • Press 2 for Savings Balance
  • Press 3 for Other Share Balance
  • Press 4 for Loan Balance
  • Press 5 for All Share Balances
  • Press 6 for All Loan Balances
• For History Inquiries, Press 2
  • Press 1 for Checking History
  • Press 2 for Savings History
  • Press 3 for Share History
  • Press 4 for Loan History
  • Press 5 for Deposit History
  • Press 6 for Payroll History
  • Press 7 for Debit Card History
  • Press 8 for ATM History
• For Checking Information, Press 3
  • Press 1 for Checks Cleared
  • Press 2 for Check Number Inquiry
  • Press 3 for Checking Balance
  • Press 4 for Check Number Range
• For Loan Information, Press 4
  • Press 1 for Loan Balance
  • Press 2 for All Loan Balances
  • Press 3 for Specific Loan Payment Inquiry
  • Press 4 for Loan Payment History
  • Press 5 for Loan Payoff
  • Press 6 for Loan Balance on Specific Date
  • Press 7 for Loan Advance Totals
  • Press 8 for Mortgage Loan Inquiry
• For Transfers, Press 5
  • Press 1 for Checking to Savings Transfer
  • Press 2 for Savings to Checking Transfer
  • Press 3 for Share to Share Transfer
  • Press 4 for Loan to Savings Transfer
  • Press 5 for Loan to Checking Transfer
  • Press 6 for Loan to Share Transfer
  • Press 7 for Savings to Loan Transfer
  • Press 8 for Checking to Loan Transfer
  • Press 9 for Share to Loan Transfer
• For Withdrawal by Check, Press 6
  • Press 1 for Checking Withdrawal
  • Press 2 for Savings Withdrawal
  • Press 3 for Other Share Withdrawal
  • Press 4 for Loan Advance
• For Additional Options, Press 7
  • Press 1 for Year to Date Tax Information
    • Press 1 for IRA Contribution
    • Press 2 for Share Dividend Information
    • Press 3 for Loan Interest Information
  • Press 2 for Change Preferences
    • Press 1 for Change PIN Number
  • Press 3 for Change Member Number